Delving deeper into client care

One of my favourite aspects about my seat in personal injury is that I get to take all the new client enquiries.

Although I was nervous when I first started dealing with clients, I drew on my work experience and interview skills that I learnt during my LPC, taking the opportunity to develop those skills to improve my client care. I now feel confident that I know the right questions to ask to get the best overall picture of a potential claim. 

I think the key to good service is to be on good terms with the client, and offering them the best possible service is something that now comes easily to me. I’ve enjoyed developing my people skills, and talking to a variety of people from all walks of life. 

In my opinion it is an integral part of the process to build up that relationship with a client, to help ensure their personal injury claim can go through that little bit smoother. Our clients have often been through a traumatic and stressful experience, and therefore having good people skills is integral to the role. 

As a firm, we have five values that we work by. These values sum us up as a company and portray how the client is always at the front of every matter. Our values are:

1. Accessible 
2. Transparent
3. Tailored
4. Trustworthy
5. Skilled