our-values-our-client-charter

Our Values

We think we’re different to most law firms, but we would guess you've heard that before. So what is it that makes us different? We asked our people… Our own staff created these values based on how we work now, not what we aspire to.

Accessible

We will provide you with a direct point of contact for your case handler. If they are unavailable, you will be able to contact someone within the same team at any time between 9.00am and 5.30pm, who will be able to assist you.

Transparent

We believe in transparency in both our work and in our charges. Our team will provide you with realistic estimates at the outset and we will not increase our charges without telling you first, before we carry out further work.

Tailored

We appreciate that each case is different. Your case will be allocated to the person best placed to meet your individual requirements. Members of our teams are experts in their field and adhere to the highest professional standards.

Trustworthy

We provide quality advice at all times and will never provide advice just to generate more work. We will tell you if we think you should not proceed, if there is another action you could take, or if another professional is better placed to help you.

Skilled

Our staff are our greatest asset and we are proud to have held the Investors in People accreditation since 2007. In addition to our Lexcel and ISO9001 quality standards, our staff hold individual accreditations in specific areas of law.